| Q:
Can I obtain service through a telephone
interview if it is not possible
or convenient to attend a personal
interview? |
| A: Yes. Simply call
(416) 322-7777 and arrange an appointment
time; then you call back at that
time to speak with the counsellor.
It’s that simple! It is also
important to fill in the "REQUEST FOR SERVICE FORM"
that is on this web site under the section "Contact
Us".
It provides us with some necessary, basic information
ie. your name, address, phone number, credit card information
etc. Credit card payment will not be processed until two days before
your scheduled appointment time. Be assured your personal information
is kept
confidential and that it is protected through
a secure server on our website.
Please Note: We require
a minimum of 48 hours notice to
cancel any appointment. If this
is not done, then a charge of one
hour will be expensed to your credit
card at the rate that was quoted
to you at the time of arranging
the appointment. - top -
|
| Q:
Can I be seen personally in the office instead of a telephone interview? |
A: Yes. We have
two locations in the Greater Toronto Area:
1. Bayview and Eglinton area (Toronto)
2. Markham and Lawrence area (Scarborough)
The centralized
telephone number of (416) 322-7777
is used for both locations. - top -
|
| Q:
What is the cost for professional
time? |
A: Fees are based
on hourly rates and change from
time to time. Additional time
is billed in half hour increments.
Simply call and we will be pleased
to provide you with the current
rate. - top -
|
| Q:
Are fees covered under OHIP or other
private insurance companies? |
|
A: Our services
are not covered under OHIP in
Ontario but they may be covered,
or partially covered, through
various private insurance plans
that you may have through your
work place or through a plan that you may have purchased independently on
your own. It would be important
to check this first before making
an appointment. We are Registered
with the Province of Ontario
under both the Social Work and
Nursing professions. - top -
|
| Q:
What is the procedure for payment of fees? |
A: Payment for
service is handled directly through
your VISA or MASTERCARD at the time service is provided. No other
method of payment is available
through the internet counselling
service. At the end of each month,
a statement will be sent to you
that provides you with a summary
of the service delivered in that
month. If you believe that you
may be covered through your insurance
company simply forward to them our financial statement, which indicates that your payment has been made.
They, in turn, will reimburse to you whatever portion of the
expenses to which you are entitled, if any. - top -
|
| Q:
How long are the telephone interviews? |
A: Each interview
is a minimum of one hour whether
the person is being seen directly
or through a telephone interview.
It is difficult to discuss and effectively
assess complex personal issues in
less than an hour. - top -
|
| Q:
How frequently are interviews made? |
A: Interviews are usually held every week to 10 days. - top -
|
| Q:
How long does the counselling process go on? |
|
A: Although some
people wish to continue for quite
some time and others are involved
very briefly, the overall average
involvement is about 2-3 months
which may involve approximately
6-8 interviews. - top -
|
| Q:
Do I do most of the talking while
the counsellor mostly listens? |
A: Not necessarily.
You will find that the interviews
are very interactive with both
you and the counsellor talking.
The counsellor listens to your
concerns and your comments and
then provides a forum for the
discussion of alternate perspectives
and insights to assist in understanding
the issues that you are bringing
forward. - top -
|
| Q:
What if my partner does not want
to come for counselling? |
A: We encourage
both partners to participate
in counselling together. However,
when one partner declines, we
ask permission of the person
requesting service if we can
contact their partner directly.
If permission is granted, we
telephone the hesitant partner
to personally invite them to
attend. As well, we provide them
with an overview of what we are
trying to accomplish with counselling
within a safe and supportive
environment. In most instances,
the hesitant partner joins the
counselling process. If he/she
does not, then the person requesting
service is encouraged to proceed
with counselling for themselves
directly in order to deal with
their issues of concern. - top -
|
Q:
Are services offered to children and teenagers?
|
A: Yes. We offer
services to children and teenagers
who have their own unique personal
issues and/or with the stress reactions
that they experience due to issues
such as family discord, bullying/teasing,
eating disorders, etc. - top -
|
